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FAQ

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Frequently asked questions

Looking for a quick answer?
Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.

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Order

How long will it take to get my orders?

Typical delivery takes 2-3 business days to arrive. After the order is placed we will send an order confirmation and all the information you need. The shipping cost varies between 0€-25€ depending on your geographic location.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, PayPal, Klarna and and MBWay payments from customers worldwide.

Do you offer warranty?

All eyewear is warranted for twenty-four months (2 years) from the date of purchase against manufacturing defects. Coverage is only valid with the proof of purchase (original receipt/invoice) from FORA or from an authorized dealer. Alteration of products will void the warranty. During the term of this warranty, Amber will replace any current style, which is deemed by Amber to possess a manufacturer’s defect. Scratched lenses or other wear and tear as a result of normal use are not covered by this warranty.

Shipping & returns

Where do you ship?

Amber ships worldwide - except Brazil and Russia due to customs regulations.

What is your return policy?

We offer a 14-day no-quibble returns policy from the delivery date of your package. You may request to return or exchange any item.

How can I get a refund?

Refunds for returned products will be made as soon as possible, 30 days at the latest, after Amber’s office receives the returned product(s) and checks if they have not been worn and are in like-new condition with the original packaging. The refund will be made to the same method of payment used in the order. Please note that additional duties, taxes or any additional charge that you may incur will not be refunded by Amber.

Our lenses

What is the size of the sunglasses / glasses?

You can find it on our product description and details when you have selected a frame.

Do you have different types of lenses?

Yes! If you’re interested in customizing your sunglasses with different ZEISS® lenses (e.g. polarized lenses, mirrored and colored lenses, etc.) please contact us.

What kind of protection do your glasses / sunglasses have?

The sun lenses and optical lenses fitted in Amber frames comply with all major international safety provisions featuring 100% protection against UVA/UVB, and are designed to protect against the sun and wind.

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